We can’t always provide an exact replacement for a legacy product if we don’t have any more! But, we still honor our guarantee and will send an equivalent item as a replacement.Įxample: The Pro Tech Toolkit now has much better tweezers than it did in 2011. That means, from time to time, we upgrade or alter the items in our store. We’re always trying to sell better products. If it loses the ability to pry as precisely as it did the first time after hundreds of uses, we won’t. If it loses potency after dozens and dozens of cycles, we won’t.Īnother example: If one of the Plastic Opening Tools in your Pro Tech Toolkit breaks in half the first time you use it to pry a connector loose, we’ll replace it. Those consumables won’t get lifetime guarantee replacement, but the other tools and parts will be covered.Įxample: If your iPhone 5 battery replacement fails entirely after a couple months, we’ll replace it. Items like the Pro Tech Toolkit have consumable products that are covered under their own “As-is” guarantee. Product pages (and common sense) will tell you what items are designed to be consumed during use. Some products, like batteries, are designed to be consumed during use. TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, IFIXIT WILL NOT BE LIABLE FOR DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF OR CONNECTED WITH THE USE OR MISUSE OF OUR PRODUCTS. iFixit is not liable for reimbursing third party costs as we facilitate customers to be able to do repairs themselves to save on labor. We may require you to return a product for analysis prior to issuance of a credit or replacement. Our policy is to honor guarantee claims within the guarantee period, unless the defect is caused by owner/user abuse or negligence or if the product was not used as intended. Please contact the manufacturer for any details. To claim a warranty replacement, you as the purchaser must contact the manufacturer directly.Ī “ Lifetime Manufacturer Warranty” may have different terms than iFixit’s Lifetime Guarantee. These warranties are backed by a specific product's manufacturer for a stated amount of time. If it is defective, let us know and we’ll make it right. ![]() This product is guaranteed to be as described on the product page on arrival.This product is guaranteed to function for one year.This iFixit product is guaranteed to function as long as you have it.Claims can be made by contacting iFixit Support. These are the various level of guarantee iFixit offers to cover products sold from. IFixit and Manufacturer Warranties cover parts and tools sold from - not.
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